Privacy Policy for Your Information

Get to know how we protect your privacy and personal information at Metravivon. We are committed to transparency and ethical handling of your data, following Canadian laws and industry best practices. Please review this policy for information on your rights.

Types of Information We Collect

We collect information to deliver and improve our services. This section outlines the kinds of data we may obtain from you.

• Personal identification details, including your name, email address, and contact information, are collected only when you provide them.
• Technical and usage data such as IP address, browser type, device identifiers, and website activity may be collected automatically.
• Information provided in forms, surveys, or when contacting support is stored securely to manage your inquiries or feedback.
• Cookies and tracking technologies gather insights on website interactions to enhance your digital experience and site performance.

How We Use Your Information

Your information is used to provide personalized services, improve site functionality, and maintain security. See uses below.

• To deliver requested content, resources, or updates and communicate with you about our services when relevant.
• To enhance and customize your user experience, adapting content based on your preferences and site behaviour.
• To monitor performance, troubleshoot technical issues, and analyze website trends for future improvements.
• To comply with legal obligations under Canadian data protection laws and respond to regulatory requirements when necessary.

Our Legal Basis for Processing

We process your personal data according to Canadian privacy legislation and only when we have a valid legal basis.

Processing of your information occurs on grounds such as your consent, to fulfill service contracts, legal obligations, or our legitimate business interests in providing and enhancing our services.

Sharing Your Data

We only share your information when necessary. This section explains how and when data may be shared.

• With trusted vendors or service providers who help us operate our website, always bound by confidentiality agreements.
• With government authorities if required by law or to comply with legal processes in Canada.
• During a business restructuring, merger, or asset transfer—only to responsible parties and with proper notice to you.

Data Security

We use advanced security technologies and organizational measures to protect personal data against loss, unauthorized access, misuse, or disclosure. However, no online platform can be completely secure. We encourage users to safeguard their own information and report any suspected security incidents promptly.

Your Rights

Under Canadian privacy law, you have rights regarding your personal data as set out below.

• Access your personal information and request details about our processing activities at any time.
• Request correction or updates to any incorrect or outdated personal data held by us.
• Withdraw consent or object to our use of your information for specific purposes, where permitted.
• Request erasure of your data or restrict processing, subject to legal or contractual limitations.

Cookies & Tracking

We use cookies to personalize your experience, measure performance, and understand user preferences. For details on managing cookies, please visit our separate cookie policy.

View Cookie Policy View Cookie Policy

Contact Us

For privacy inquiries, exercising your rights, or raising a concern, contact us by email, phone, or mail. We value your trust and respond promptly to your requests.

Changes to Our Privacy Policy

From time to time, we may update this policy to reflect changes in regulations or our practices. Please check back regularly to stay informed of updates affecting your privacy rights.